Shipping Policy

This Shipping Policy applies to orders placed through celebshome.shop and shipped to addresses in the United States or Canada.

Order cutoff and processing

Our order cutoff is 2:00 p.m. Pacific Time, Monday through Friday, excluding U.S. federal holidays.

Orders placed after the cutoff, on weekends, or on holidays will be treated as received on the next business day.

In-stock orders are normally processed within 1–2 business days. Processing time is separate from carrier transit time. Processing may take longer during holidays, promotions, severe weather, or periods of unusually high demand.

Shipping rates and free shipping

Orders with a merchandise subtotal of US$20.00 or more qualify for free standard shipping.

Orders with a merchandise subtotal below US$20.00 are charged a flat US$6.88 standard shipping fee.

The free-shipping threshold is calculated after discounts and before sales taxes, customs duties, import taxes, or other governmental charges.

Free shipping applies only to standard shipping. It does not include customs duties, import taxes, brokerage charges, or optional expedited delivery services.

Estimated delivery times

United States: generally 3–7 business days after shipment.
Canada: generally 7–15 business days after shipment.

Delivery times are estimates and are not guaranteed. Carrier disruptions, customs inspections, severe weather, remote destinations, public holidays, and incorrect addresses may cause delays.

If a different processing or delivery estimate appears on a product page or during checkout, the estimate shown for that order will apply.

Canadian customs duties and taxes

Orders shipped to Canada may be subject to import duties, taxes, customs charges, or brokerage fees imposed by Canadian authorities or the carrier.

Unless checkout expressly states that these charges are included, they are the responsibility of the recipient. Free shipping refers only to the standard transportation charge and does not mean that customs duties or import taxes are included.

If a shipment is refused because the recipient does not pay applicable import charges, reasonable return costs may be deducted from the refund where permitted by law.

Tracking information

When tracking is available, we will send it to the email address associated with the order. Tracking information may take up to 48 hours after shipment to update.

Address changes

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you discover an error.

We cannot guarantee that an address can be changed after an order enters processing. We are not responsible for delays or non-delivery caused by an incomplete or inaccurate address supplied by the customer, except where otherwise required by law.

Shipping delays

If we cannot ship within the time shown at checkout or otherwise promised, we will notify you.

Where required by applicable law, you will be offered the choice to accept the revised shipping date or cancel the unshipped order for a full refund.

Lost or delayed packages

If tracking has not updated for 7 business days, or the package has not arrived within 7 business days after the estimated delivery window, contact [email protected].

We will investigate the shipment with the carrier and provide a replacement, refund, or other appropriate resolution based on the investigation and applicable law.

Packages damaged in transit

If a package arrives damaged, keep the product, shipping box, and packaging materials. Contact us within 7 days after delivery and provide your order number and clear photographs.

Multiple shipments

Products from the same order may be shipped in separate packages. You will not be charged additional shipping solely because we divide an order into multiple shipments.